| Post complaints by students, teachers, parents and other staff |
| View status of the complaints posted |
| View notifications from the grievance cell members |
| ‘Reminder’ option to give alert reminding pending issues |
| ‘Reopen’ option to recommence the case for further investigation |
| Provision to give detailed account of the complaint |
| View and reply to the complaint posted |
| Attach supporting files in favor of the complaint/grievance |
| Create and monitor accounts of grievance committee. |
| Option to verify and approve registered users by cross-checking their credentials |
| Check the authenticity of complaints |
| Assign complaints to grievance cell members based on the complaint nature/type |
| Generate reports on total/pending/closed complaints, assigning start and end dates |
| Respond to complainants with attachments, if any |
| Re-open complaints and give satisfactory solution |
| Customizable and fully integrated reports |
| Categorize grievance reports in by total received, pending, and/or closed |
| Categorize complaints by subject, type, date, status, actions taken and pending |
| View/download reports in Word, PDF and Excel formats |
| Admin can create categorized reports by total received, pending and/or closed |
| Complaints categorized by subject, type, date, status, actions taken etc. |
